Today a lot of companies in Bulgaria have certified quality management systems like ISO EN 9001:2008 (ISO EN 9001:2000). The implementation of this standard is a good practice, which has proven to have a positive effect on the business performance indicators.

ISO EN 9001:2008 (ISO EN 9001:2000) and many other standards with growing popularity like ISO 14001:2004, BS OHSAS 18001:2007, ISO 17025:2005, ISO 22000:2005, HACCP, ISO 27001:2005, require the adoption of a process-based approach to allow for a continual process improvement and support the focus towards customer satisfaction and concern for society. The process-based approach emphasizes the importance of:

•    identification of those processes in the company, that create value for its customers
•    efficient and effective operations at all levels throughout the organization
•    continual process improvement, based on the objective, real-time performance indicators

The main benefits of modeling the business processes of the organization in compliance with the methodology provided by IDS Scheer, come from the use of a centralized database and ensuring that its contents comply with the different standards. The work procedures generated from this database allow the adoption of a common way of doing things, which is easily understood by the employees and their managers and helps to optimize the processes and to pass certification audits more easily.

A compliance with standards project includes:

•    Process-based modeling of the organization in compliance with certain standards
•    Setting of key performance indicators for the modeled processes
•    Automatic generation of work procedures from the process models
•    Communication of the process information through a web-based portalManagement consulting