Ensuring that the information system will support the organization’s business processes is crucial for the successful implementation of the system and return on investment. Harmonization between the IT systems and business processes is a prerequisite for the efficiency of both the business processes and the implemented system.
A considerable share of information system implementation projects (ERP systems for example), are unsuccessful due to a number of factors the company fails to take into account. The most common reasons for failure are: lack of understanding of how the business processes will change after the implementation of the system; unclear responsibilities and rights for the employees in the new processes; lack of integration of the new system with the existing information systems in the company; unclear flow of data and its interaction with the business process; inadequate employee training and communication.
Process-based information system implementation is a successful way of overcoming many of the challenges companies face. It ensures risk reduction as the “to-be” processes are planned before the system implementation and prepares the whole company for the change. This approach allows process indicators to be identified and monitored. The availability of real-time process information makes management decision-making easier and in accordance with company’s objectives.
The use of ARIS Platform software tools assists successful implementation as it provides all the necessary information in a common database that makes it easier to manage. ARIS structured approach allows for unambiguous system requirements description.
Process-based IT implementation projects include:
• Description and analysis of the as-is state of the organizational
• Design of the to-be organizational model in light of the new information system
• Preparing the organization for the change.