The business processes that are performed on a daily bases are at the basis of organizational effectiveness. The way those processes are performed has to be aligned to the organization’s strategic objectives. For example if a company’s competitive advantage lies in the quality of its products all of its internal processes need to focus on quality.

The development of operational management system ensures that the actions of the middle managers and the processes they manage are in line with the strategy of the organization. The goals and tasks of each manager are defined as well as the way their achievement will be measured. During the system development the responsibility for each business process is allocated.

The operational management system can be integrated with quality management systems based on ISO 9001:2008, internal control systems, etc. so that consistency is ensured.

An operations management project includes:

• Development of a business process model and defining process owners
• Defining of middle managers’ goals and tasks and the way their achievement will be measured
• Integration with other management systems in the organization.